A Statement Regarding HCCA and COVID-19

Box Office Hours:

As of Wednesday, March 2020, the venue’s box office will remain closed until further notice. For tickets purchased in person at the venue box office, CLICK HERE to make a refund request. *This does not apply to tickets purchased online or via a third-party ticket agent.

Please Note: Refund policies and availability may vary by event organizers, and are not determined solely by the venue.

Rescheduled Events:

• Jeff Dunham: Seriously! Tour – Rescheduled to November 21, 2021
• Asheville Tattoo Convention: Rescheduled to August 5-7, 2021
• TOBYMAC: The Theatre Tour – Rescheduled to May 11, 2021 @ 7:00pm
  • Refunds available until August 2, 2020
• HeXpo, The Gathering: Aug 2020, Rescheduled to August 12-13, 2022
  • Friday Event // Saturday Event
• Primus: A Tribute to Kinds – Rescheduled to June 22, 2021
  • Refunds available until July 22, 2020
• Iliza: Back In Action Tour – Rescheduled to March 13, 2022
  • Refunds available until April 17, 2021 per promoter policy

All tickets for the previously scheduled show will remain valid for the future date. If you are unable to attend the new date, you may obtain a refund at the point of purchase. 

• IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
• If purchased at the venue box office, please Submit a Refund Request.
• If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email
• If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.
  • For other event related questions, please visit Ticketmaster Customer Service or call 800-653-8000.

Cancelled Events:

• Sesame Street Live: March 18
• Asheville Symphony: March 21
• Asheville Symphony: April 4
• Angel Olsen: April 17
• Spring Class | Spirit Solutions Cheerleading
• A-B Tech Graduation: May 9
• Asheville Symphony: May 9
• The Revivalists: April 11 – Cancelled
• Trolls! Live: May 19-20 – Cancelled
• The Masked Singer: June 24 – Cancelled

For cancelled events, ticket refunds are available at point of purchase.

• IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
• If purchased at the venue box office, please Submit a Refund Request.
• If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.
  • • For other event related questions, please visit Ticketmaster Customer Service or call 800-653-8000.
• If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email

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Important Related Links: 

• Buncombe County Public Health
• NC Public Health  
• CDC
• BCReady