A Statement Regarding Harrah's Cherokee Center - Asheville and COVID-19

EFFECTIVE AUGUST 10, 2021: All events at the HCCA will now require at least on the following items for entry:

Proof of COVID-19 vaccine – OR – a negative COVID-19 test within 72 hours of the event.
MASKS ARE REQUIRED unless actively eating or drinking.

For guests unable to meet the requirements for entry, refunds will be available until Wednesday, August 25th at 5:00pm ET.

A Statement Regarding Harrah’s Cherokee Center – Asheville and COVID-19

For more information about Buncombe County’s current COVID-19 guidelines and resources, please visit BuncombeCounty.org.

At this time, our venues are closed to public. We are working with our local, county, and state partners to find the best policies and timelines to reopen.

We hope to see you soon!

A Statement Regarding HCCA and COVID-19

Box Office Hours:

As of August 2021, the box office will be open Tuesday-Friday from 10am-4pm. For tickets purchased in person at the venue box office, CLICK HERE to make a refund request. *This does not apply to tickets purchased online or via a third-party ticket agent.

Please Note: Refund policies and availability may vary by event organizers, and are not determined solely by the venue.

Rescheduled Events:

Harlem Globetrotters (August 9, rescheduled to March 31, 2022)
- Refunds available until September 1, 2021 only.
Jeff Dunham: Seriously! Tour – Rescheduled to November 21, 2021
Béla Fleck and the Flecktones – Rescheduled to April 15, 2022
- Date change announced March 2021

All tickets for the previously scheduled show will remain valid for the future date. If you are unable to attend the new date, you may obtain a refund at the point of purchase.

IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
If purchased at the venue box office, please Submit a Refund Request.
If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email
If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.
- For other event related questions, please visit Ticketmaster Customer Service or call 800-653-8000.

Cancelled Events:

For cancelled events, ticket refunds are available at point of purchase.

IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
If purchased at the venue box office, please Submit a Refund Request.
If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.
- - For other event related questions, please visit Ticketmaster Customer Service or call 800-653-8000.
If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email

A Statement Regarding HCCA and COVID-19

Box Office Hours:

Rescheduled Events:

Cancelled Events:

Important Related Links:

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