Refund Information Related to COVID-19

*Refunds for events due to the August 2021 COVID-19 venue entry policy are only eligible until Wednesday, August 25th at 5:00pm. No exceptions!

Updated August 2021

All current and existing events at the Harrah’s Cherokee Center – Asheville, ExploreAsheville.com Arena, and Thomas Wolfe Auditorium will always operate in observance and enforcement of any and all current Buncombe County and North Carolina COVID-19 regulations for large-scale venues. All events are currently being evaluated with event organizers and promoters to ensure responsible and safe event gatherings.

All events at the HCCA will now require at least on the following items for entry:

  • Proof of COVID-19 vaccine – OR – a negative COVID-19 test within 72 hours of the event.
  • MASKS ARE REQUIRED unless actively eating or drinking.

For guests unable to meet the requirements for entry, refunds will be available until Wednesday, August 25th at 5:00pm ET.

Click on the following section that best applies to your request:

Refunds for events due to the August 2021 COVID-19 venue entry policy are only eligible until Wednesday, August, 25th at 5:00pm. No exceptions!

Applicable event tickets are only refundable through Ticketmaster.com at this moment. As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.

+ If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.

For tickets purchased online through Ticketmaster.com only (not to include third-party ticketing services such as StubHub, VividSeats, etc.): 

To request a refund, you will need to follow these instructions:

  1. Log in to your online account.
  2. Click “My Tickets” to get to your “My Events” Page.
  3. Click the “See Details” button to the right of your order.
  4. Click the Contact Us button at the bottom right of the screen and choose “Email Us”. Please ensure that in the Subject box, you select “Request a Refund or a Credit”. In the Refund or Credit box, select “Refund”, then let us know the Refund Quantity you are requesting (“Full” or “Part of My Order”). If Partial, you state which seats you would like refunded.
  5. Once you click the blue “Send” button, you will receive an automated reply letting you know that your refund has been submitted. Note that refunds will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days. 

*Please note that individual event refund policies may vary by the event promoter’s guidelines.

IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
+ If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email.

 Ticketmaster.com is the only verified selling agent for our venue. If you purchased your tickets from one of these platforms, please visit their website’s Customer Service departments for more information.