Refund Information Related to COVID-19

*Refunds for events due to the August 2021 COVID-19 venue entry policy are only eligible until Wednesday, August 25th at 5:00pm. No exceptions!

Updated August 2021

All current and existing events at the Harrah’s Cherokee Center – Asheville, ExploreAsheville.com Arena, and Thomas Wolfe Auditorium will always operate in observance and enforcement of any and all current Buncombe County and North Carolina COVID-19 regulations for large-scale venues. All events are currently being evaluated with event organizers and promoters to ensure responsible and safe event gatherings.

PLEASE NOTE: Entry requirements may vary by the parameters set forth by each individual event.

Click on the following section that best applies to your request:

Tickets Purchased via the HCCA Box Office

Refund Inquiry Form

Before you begin filling out this form:
1. Refund policies are dictated by the event organizers and promoters and may vary by event and date of postponement/reschedule announcement.

2. Refunds for events due to the August 2021 COVID-19 venue entry policy are only eligible until Wednesday, August, 25th at 5:00pm. No exceptions!

3. Refunds are only available to the original purchase tickets only. No refunds are available for third-party purchases, Ticketmaster ticket transfers, or tickets purchased from other people.

4. If tickets consists of a multiple day passes, all seats for each day must be matching for eligibility.

Did you purchase your tickets in person at the venue box office? * Required
Name * Required
First Last
Email * Required
Phone * Required
Please provide the number that you can be reached directly.
What time frame would you like to receive a call? * Required
Our staff will do our best to ensure that we can work within your requested time frame to resolve your issue.
- Select All
- 9:00am - 11:00am
- 11:00am - 2:00pm
- 2:00pm - 5:00pm
Please Select Your Event: * Required
For rescheduled events, all current tickets remain valid for the upcoming date, and no further action is needed at this time. Refund policies are set forth by the event organizers and not dictated by venue policies.
Why are you requesting this refund?
- I am unable to meet the new COVID-19 event entry requirements
- I do not feel safe attending events currently
- I choose not to meet the new COVID-19 event entry requirements
- I'd prefer not to say
Do you have any other comments to add? * Required
Submit A Photo of Your Tickets * Required
To initiate your refund request, you will need to submit a copy of your hard tickets and receipt (if available) for us to process your refund. Please adhere to the following:
1. Make sure all applicable tickets are laid out to view all tickets easily.
2. All tickets must clearly visible and facing upward to be refunded. No Exceptions.
Drop files here or

Accepted file types: jpg, png, pdf, jpeg, Max. file size: 128 MB.
Maximum file size - 128 mega bytes.
Thank You For Submitting
By submitting your ticket request via this form, you are initiating a refund process for tickets purchased in person at the venue box office only. Following your request our HCCA staff members, Laura and Matt, will reach out to you to begin your process.

Due to the large number of submissions, we ask that you allow 24-72 hours for a HCCA staff member to contact you regarding this inquiry.

Thank you in advance for your patience and understanding.
Thanks for reaching out...

At this time, your refund is only applicable via Ticketmaster.com's online platforms. Please see below for the correct method to contact your ticket selling platform for more information.
Comments
This field is for validation purposes and should be left unchanged.

Tickets Purchased via Ticketmaster.com:

Refunds for events due to the August 2021 COVID-19 venue entry policy are only eligible until Wednesday, August, 25th at 5:00pm. No exceptions!

Applicable event tickets are only refundable through Ticketmaster.com at this moment. As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.

+ If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.

For tickets purchased online through Ticketmaster.com only (not to include third-party ticketing services such as StubHub, VividSeats, etc.):

To request a refund, you will need to follow these instructions:

Log in to your online account.
Click “My Tickets” to get to your “My Events” Page.
Click the “See Details” button to the right of your order.
Click the Contact Us button at the bottom right of the screen and choose “Email Us”. Please ensure that in the Subject box, you select “Request a Refund or a Credit”. In the Refund or Credit box, select “Refund”, then let us know the Refund Quantity you are requesting (“Full” or “Part of My Order”). If Partial, you state which seats you would like refunded.
Once you click the blue “Send” button, you will receive an automated reply letting you know that your refund has been submitted. Note that refunds will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days.

*Please note that individual event refund policies may vary by the event promoter’s guidelines.

Tickets Purchased via Asheville Symphony Box Office

IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
+ If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email.

Tickets Purchased via Third-Party Platforms (StubHub, VIVID Seats, etc.):

Ticketmaster.com is the only verified selling agent for our venue. If you purchased your tickets from one of these platforms, please visit their website’s Customer Service departments for more information.

Refund Inquiry Form

Before you begin filling out this form:
1. Refund policies are dictated by the event organizers and promoters and may vary by event and date of postponement/reschedule announcement.

2. Refunds for events due to the August 2021 COVID-19 venue entry policy are only eligible until Wednesday, August, 25th at 5:00pm. No exceptions!

3. Refunds are only available to the original purchase tickets only. No refunds are available for third-party purchases, Ticketmaster ticket transfers, or tickets purchased from other people.

4. If tickets consists of a multiple day passes, all seats for each day must be matching for eligibility.

Did you purchase your tickets in person at the venue box office? * Required
Name * Required
First Last
Email * Required
Phone * Required
Please provide the number that you can be reached directly.
What time frame would you like to receive a call? * Required
Our staff will do our best to ensure that we can work within your requested time frame to resolve your issue.
- Select All
- 9:00am - 11:00am
- 11:00am - 2:00pm
- 2:00pm - 5:00pm
Please Select Your Event: * Required
For rescheduled events, all current tickets remain valid for the upcoming date, and no further action is needed at this time. Refund policies are set forth by the event organizers and not dictated by venue policies.
Why are you requesting this refund?
- I am unable to meet the new COVID-19 event entry requirements
- I do not feel safe attending events currently
- I choose not to meet the new COVID-19 event entry requirements
- I'd prefer not to say
Do you have any other comments to add? * Required
Submit A Photo of Your Tickets * Required
To initiate your refund request, you will need to submit a copy of your hard tickets and receipt (if available) for us to process your refund. Please adhere to the following:
1. Make sure all applicable tickets are laid out to view all tickets easily.
2. All tickets must clearly visible and facing upward to be refunded. No Exceptions.
Drop files here or

Accepted file types: jpg, png, pdf, jpeg, Max. file size: 128 MB.
Maximum file size - 128 mega bytes.
Thank You For Submitting
By submitting your ticket request via this form, you are initiating a refund process for tickets purchased in person at the venue box office only. Following your request our HCCA staff members, Laura and Matt, will reach out to you to begin your process.

Due to the large number of submissions, we ask that you allow 24-72 hours for a HCCA staff member to contact you regarding this inquiry.

Thank you in advance for your patience and understanding.
Thanks for reaching out...

At this time, your refund is only applicable via Ticketmaster.com's online platforms. Please see below for the correct method to contact your ticket selling platform for more information.
Comments
This field is for validation purposes and should be left unchanged.

Refund Information Related to COVID-19

Click on the following section that best applies to your request:

Refund Inquiry Form

Thank You For Submitting

Thanks for reaching out...

Refund Inquiry Form

Thank You For Submitting

Thanks for reaching out...

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