Refund Information Related to COVID-19

Updated April 2021

All current and existing events at the Harrah’s Cherokee Center – Asheville, ExploreAsheville.com Arena, and Thomas Wolfe Auditorium will always operate in observance and enforcement of any and all current Buncombe County and North Carolina COVID-19 regulations for large-scale venues.

All events are currently being evaluated with event organizers and promoters to ensure responsible and safe event gatherings.

Click on the following section that best applies to your request:

Applicable event tickets are only refundable through Ticketmaster.com at this moment. As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.

+ If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.
+ For other event related questions, please visit Ticketmaster Customer Service or call 800-653-8000.
Information Regarding the Cancellation and Rescheduling of Live Events

*Please note that individual event refund policies may vary by the event promoter’s guidelines

IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
+ If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email.

 Ticketmaster.com is the only verified selling agent for our venue. If you purchased your tickets from one of these platforms, please visit their website’s Customer Service departments for more information.