Refund Inquiries Related to COVID-19
Updated March 16, 2020 at 6:00 pm
On March 12, 2020, City of Asheville Mayor Esther Manheimer signed a proclamation stating limitations on Organized Assemblages on City-Owned Property. In accordance with CDC recommendations of no gatherings greater than 10 persons for the next 8 weeks, all events until May 9th will be cancelled or rescheduled effective immediately.
+ Tickets Purchased via the HCCA Box Office
+ Tickets Purchased via Ticketmaster.com:
Applicable event tickets are only refundable through Ticketmaster.com at this moment. As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
+ If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.
+ For other event related questions, please visit Ticketmaster Customer Service or call 800-653-8000.
+ Information Regarding the Cancellation and Rescheduling of Live Events
*Please note that individual event refund policies may vary by the event promoter’s guidelines
+ Tickets Purchased via Asheville Symphony Box Office
IMPORTANT: As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experience high call/email volumes in the coming days and weeks.
+ If purchased from the Asheville Symphony box office, please contact at 828-254-7046 or via Email.
+ For Tickets Purchased via Third-Party Platforms (StubHub, VIVID Seats, etc.):
Ticketmaster.com is the only verified selling agent for our venue. If you purchased your tickets from one of these platforms, please visit their website’s Customer Service departments for more information.